FAQ

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FAQ

We have gathered together the most frequently asked questions from our customers and added accordingly our answers below.

If you have a question that isn’t covered, then please don’t hesitate to get in touch!

Do you cover my postcode?

The easiest way to find out if we cover your exact location is to get in touch. You can find our contact details here

How can I make a booking?

Head over to Our Services page where you can complete a quote form. We’ll aim to get back to you within 48 hours.

Alternatively, you can give us a call. Our contact details can be found here.

Do you need access to water and electricity?

Yes – We will require an electric and water feed.

Do I need to empty my car before you arrive?

To help ensure we complete your valet within the allocated time, please ensure all personal belongings have been removed from the vehicle.

What do i do if my valeter is late?

Our arrival time might vary slightly depending on road conditions. Our representative will be in touch if they are delayed by more than 30 minutes. If it has been more than 30 minutes, please contact us by phone.

What happens if it rains?

Poor weather conditions might sometimes prevent us from going ahead with some services included in your package. In such instances, we will look at either rescheduling the whole appointment or do as much as possible on the day and come back another day to finish the valet. We leave it to the discretion of our representative to decide what is doable on the day and to discuss it with you directly. Any change to your appointment for weather reasons will not incur any charge.

How can i cancel my booking?

Please get in touch with us as soon as you can. You can find our contact details here.

What are your cancellation fees?

In the event that you cancel your booking, cancellation fees will be charged as detailed below:

  • Job cancelled after our valeter has arrived at the location, or within one hour of the specified time: 100% of the agreed price

  • Within 24 hours of the appointment start time: 50% of the agreed price with a minimum of £20

Where should i park my car?

All we need is a space next to your car to park safely, legally, and without disturbing traffic.
If the package selected also includes an interior clean, we also need to be able to open the doors securely on both sides.

We would recommend finding a quiet street or a public car park where we will be able to park and carry the valet without disturbing other cars.

Can you provide a VAT receipt?

We can provide you with a receipt once the valet has taken place, simply ask your valeter on the day or email us to request your receipt.

Please note our operatives are not subject to VAT and this will not be reflected on the receipt. We are however happy to provide a detailed receipt of the services provided.

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